Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact details — name, email address, phone number, company name, project type, budget range, timeline, preferred contact time, timezone, message content, and related form fields you submit through our website forms.
• Appointment details — preferred date, time, timezone, service type, phone number, and project information you provide when booking a consultation.
• Technical data — IP address, browser type, device information, pages visited, language preference, and similar data used for security, rate limiting, and site functionality (for example server logs). We may also use analytics tools if enabled on the site.
• Communications — records of correspondence when you email us, receive automated confirmation messages from our forms, or interact with our team.

2. How We Use Your Information

We use personal information to:

• Respond to inquiries and provide customer support
• Schedule and manage consultations and project discussions
• Deliver, improve, and secure our website and services
• Send confirmation emails and relevant updates about your request or our services (with your consent where required)
• Comply with legal obligations and protect our legitimate business interests
• Protect the website against spam, abuse, and automated submissions

3. Legal Basis for Processing

Where applicable under data protection laws (including UAE and GDPR for EU visitors), we process personal data based on your consent, performance of a contract or pre-contractual steps, our legitimate interests in operating and marketing our business, or compliance with legal requirements.

4. Sharing of Information

We do not sell your personal information. We may share data with trusted service providers who assist us with website hosting, email delivery (SMTP), spam and bot protection (such as Cloudflare Turnstile when enabled), analytics if used, or project management — only as needed and under appropriate confidentiality obligations. We may also disclose information if required by law or to protect our rights, users, or the public.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including resolving disputes, enforcing agreements, and meeting legal retention requirements. Contact form and appointment records are typically retained for the duration of our business relationship and a reasonable period thereafter.

6. Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your own devices.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based
• Request data portability where applicable
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at contact@emiratesits.com.

8. Cookies & Analytics

Our website uses essential cookies and similar technologies for core functionality — for example a language preference cookie (eits_lang) and local storage for theme preference. We may also use security checks (such as Cloudflare Turnstile) that process technical data to reduce spam. Browser settings can limit cookies; disabling them may affect language preference or other features. We do not currently require a separate marketing cookie consent banner because we primarily use essential and security-related storage.

9. Third-Party Links

Our website may contain links to third-party sites and products (for example LinkedIn, Google Play, or live client/product websites featured in our portfolio). We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing personal information.

10. Children’s Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe we have received such information, please contact us so we can delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or requests, contact Emirates IT Solution:

• Email: contact@emiratesits.com
• Location: United Arab Emirates
• Website: www.emiratesits.com